i. Project Evaluation

SE policy is to discuss the project with Client to determine what needs are as well as what can be delivered on the available budget. We appreciate detailed input from Clients in order to provide the best solution to meet needs. Examples of other websites, marketing material, products, designs and comments based on personal/professional preference are welcomed.

Basic Interview

Establish Customers Needs - Consulting, Planning, Data mining, Organizing, OutliningFirst half hour is free (or up to the discretion of Sundays Energy.) Discuss design ideas, things they like, things they do not like. Pick a color pallet and tone. Pick form and composition (See Design Chart.) Further advice and consulation will be billed $50 for every hour after that.

ii. Proposal & Contract

Sundays Energy will submit a proposal addressing all the details of the new project. After considering the proposal and Stage recommendation, Client will give input. If we come to mutually agreeable terms, a non-disclosure and development contract will be signed. When everyone is on "the same page", we will move forward. A deposit or payment for the a portion or the entire estimate is due at this time.

iii. Beta Development – Content, Design, Ideas

Much like building a house, there should be a well-considered design in place before the construction begins. Initial development of the project will begin at a staging location on SE servers. This location will be disclosed to the Client so in order to view the development as it progresses.

iv. Quality Assurance Review

Both parties will review the project. Developer will test all aspects of the site to make sure the bugs are worked out in advance of the launch. Client will send suggestions and change requests, and when satisfied, sign the contract of completion. At this point Developer will make the site live.

v. Project Launch and Evaluation

When the project is finalized and fully operational, Developer will ensure that the launch goes smoothly. In addition, Developer will monitor and evaluate the project over the following months to make sure everything is functioning properly.

vi. Maintenance / Education

Most Sundays Energy projects are dynamic, allowing for almost limitless modification after launch. Sundays Energy will take full responsibility for site updates and maintenance. Beyond site updates and maintenance, Sundays Energy can accommodate ongoing project development, continuing with modifications and additions at an hourly rate. If a site's budget approaches exhaustion, Sundays Energy will discuss further options with the Client before any work is completed. Sundays Energy is committed to supporting a Client's ability to grow and evolve the project as its environment changes.

vii. Priority Relative to Advance Payment

SE prioritizes our clients’ tasks based on receipt of up-front payment, using the following guidelines.

Tasks are classified as follows:

Simple Tasks - 15 minutes or less
Basic Tasks - 2 hours or less
Complex Tasks - More than 2 hours

Credit - Time Frame

$5,001 +

Emergency Tasks - Addressed within 4 hours of ticket creation, 365 days per year.
Simple Tasks – Task will be completed within 12 hours of phone call or email reply from SE: 7 days per week.
Basic Tasks – Task completed within 24 hours of call or email.
Complex Tasks – 10+ hours per day (monday through friday) dedicated to project. Most tasks completed with 2 days.

$2,001 - $5,000

Emergency Tasks - Addressed within 8 hours of ticket creation, 365 days per year.
Simple Tasks – Task will be completed within 24 hours of phone call or ticket/email reply from SE: 7 days per week.
Basic Tasks – Task completed within 48 hours of call or email.
Complex Tasks – Task completed within 5 business days.

$1,000 - $2,000

Emergency Tasks - Addressed within 24 hours of ticket creation, 365 days per year.
Simple Tasks – 2 business days.
Basic Tasks 3 business days.
Complex Tasks – 8 business days.

$500-$1000

Simple Tasks – 2 business days
Basic Tasks – 5 business days
Complex Tasks – 10 business days

$0-$500

All changes - 20 business days or less. Invoice due - payable 14 days after invoice date. A Credit application is necessary for $500 or more worth of work done before invoice paid.